If you have a business that is just starting out or has moved online for the first time, you may be wondering: How do I get customers to trust my business to make my first sales? Here we leave you 5 tips of things with which to start building a good relationship with your potential clients:
1. List of products and/or services
Are you already clear about what you will sell or what services you will offer? Make a list of everything your business offers so that, once your customers ask, you always have in mind what you can and cannot offer, as well as the prices of each service.
This way you will always be able to provide your clients with a quick, concise and true response, your business will be based on truths instead of promises, and you will be able to deliver real results.
2. Ve un paso adelante
The vast majority of the time, people who contact you to obtain your products or services will ask you thousands of questions ranging from prices, payment methods and guarantees, to more technical aspects about what you offer. It is a very good idea that you make a section of F.A.Q on your website so that all these concerns can be answered immediately. (If you don't have a website, you can make a featured post on your Facebook page or featured stories on your Instagram profile).
3. Success stories
Once you've successfully completed your first sales, share the experience with others! Whether you make a small post about it on your social networks or include a section on your website for your clients' testimonials, this tool will help you a lot to gain the trust of your new visitors, while strengthening the relationship with your loyal customers.
4. Availability
Don't forget to provide the opening and closing hours of your business, as well as the telephone numbers and contact email so that you can communicate with customers who need it. Likewise, include your address (if you have a physical location) and keep an eye on your messages or calls.
5. Honesty and transparency
Despite being the last point, it is the most important thing to take into account, because as we had mentioned in the first point, clients will appreciate being sold a real service a thousand times more than unfinished promises. Don't be afraid to mention your limitations! Although of course, the goal is always to improve what we can offer with time and experience.
